Refund policy

NOTE: Please make a video while opening the parcel, if there are any damage or missing item please send us a video, without video WE WILL NOT ACCEPT. No complaint will be entertained without parcel opening video. Also ensure video is without cut and paste (Full video from start to finish).

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. However, client informs product problem within 4DAYS after receiving item (stated by shipping company system: UPS, USPS, Fedex, Post Office, Ems and any other shipping.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at joyousdivabeautyplace@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at joyousdivabeautyplace@gmail.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

DISCLAIMER

Color disclaimer: Please note that the color of your unit may vary despite effort to provide accurate images of each unit , phones and computer screen cannot not be relied upon to accurately represent colors.